One of the last of a dying breed of businesses that believe in the ancient art of customer service! Called the owner (Hunter Malatek) almost at closing to find out what time they closed -- explained my situation. Was trying to find a replacement for a GE in-line filter for my whole house water filter attached to my water heater. Instead of just stalling me until the next business day, Hunter told me he would be working for a while longer and to give him my filter's dimensions. He said he would research it and call me back in a few minutes. Then, clearly after hours, he called back and said he had a couple possibilities for replacements. I told him I could use the old filter for the evening, but he insisted that I come by the office on Highpoint Drive. The weather was awful...heavy rain between my house and his office, but he stayed open! Upon arrival, he had several sample filters and we discussed the right choice. Throughout, he did not rush me or appear impatient--instead, he was genuinely concerned and too
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We screen our employees for your safety and peace of mind.
All of our team members are required to:
- Act in the best interests of the customers we serve
- Have a clear criminal background and be registered technicians with the State of Texas
- Actively give back to the communities we serve
- Mentor unselfishly
